Spencers Travel Services Limited (SPENCERS)
is a subsidiary of the 100-year-old Spencer's, coming under the
retail sector of RPG group. SPENCERS was formed in October 2001
prior to that, it was known as Airline GSA Business Division of
Spencer & Co Ltd. Since 1976, SPENCERS represents Cathay Pacific
for Passenger and Cargo in South and East India and KLM Royal Dutch
Airlines for Passenger in South India. Under the new leadership,
it grew in size and spread across South and East India, representing
more airlines - Northwest (1995) for Passenger in South India, and
SriLankan (1992) for Passenger and Cargo for southern Kerala. In
2003, SPENCERS were appointed GSA for Qatar Airways Cargo for Chennai
region. Passenger GSA was also accorded to SPENCERS by this airline
for Coimbatore Region a small step, which needs to be carefully
nurtured and developed into a major partnership. Qatar Airways was
also rated high by Skytraxx magazine. |
Spencers has won the RPG Quality
Award under service category for the year 98-99, 99-2000; and also
runner-up in 2002-03. It has won TQP (Total Quality Performance)
award from KLM for the ‘Middle East and South Asia’
region in 1999-2000; bagged 5 out of the 6 Outstanding Performance”
Awards instituted by Cathay Pacific in South Asia for the year 2000;
and, the best performing Cargo GSA for SriLankan’s entire
network in 2000-01. |